Frequently Asked Questions

Everything you need to know about shopping with Djo Store.

What is the standard shipping time for orders?

We typically process and ship orders within 1-2 business days. Depending on your location, delivery usually takes between 3 to 7 business days for standard shipping.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment and recommend comparing them to your favorite pieces at home for the perfect fit.

Which payment methods do you accept?

Djo Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my order once it has been shipped?

Yes. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

Are your materials ethically sourced?

At Djo Store, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and prioritize high-quality, durable fabrics to reduce environmental impact.